TERMS & CONDITIONS
By purchasing Claire Cawte products you are automatically agreeing to the Terms and Conditions detailed below.
Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service without notice at any time.
Due to the nature of our products being handmade and made to order please allow up to 7-14 days working days for delivery.
Due to individual design and natural dyes, colours may look slightly different to the real product. We do our best to give a full description of the items and we recommend that you take time to read the product description carefully before you place your order. If you have any questions once you have done this please email us here and I will be happy to answer you enquiries.
Payment & security
All payments are processed securely through PayPal.
Delivery is free for items within the UK and sent via Royal mail, recorded or registered service. For delivery of framed pieces a courier will be used, and an additional fee of approximately £15.00+ carriage size dependant, for secure delivery.
We do not currently deliver outside the UK.
Delivery may take longer to remote areas such as the Highlands and Islands of Scotland, the Isle of Man or the Isle of Wight.
In the unlikely event that your purchase is not to your satisfaction, please email us here within 7 days of receiving the parcel to inform us of your intention to return the goods and we will reply with you with the address details for the return.
Please use in original packaging where possible and return the item within 14 days from your purchase date. Items must be unused and in their original condition. Please keep proof of postage as we cannot take responsibility for goods lost or damaged in transit. We recommend sending items via registered or recorded post service.
Once we receive the goods back, in perfect condition, we will refund you the cost of the item into your account within 14 days. The cost of returning goods is the customer’s responsibility except for faulty or incorrectly shipped goods.